JAMSY — Return & Refund Policy

Due to the nature of our products, including supplements and consumable goods, JAMSY maintains a strict return policy to protect product safety, quality, and customer satisfaction.

1. Return Eligibility and Time Limit

Returns are not automatically accepted. Customers must contact JAMSY and receive written authorization before sending any item back.

All return requests, damage reports, and missing-item claims must be submitted within 30 days of the original delivery date or, for packages reported as lost, the estimated delivery date. Requests submitted after this period may be denied, except where otherwise required by applicable law.

To be considered for a return, an item must generally be:

• Unopened and unused.
• In its original packaging, with all safety seals intact.
• Accompanied by valid proof of purchase.

Opened, used, customer-damaged, or unsealed consumable products are not eligible for return, except where required by applicable law or where JAMSY approves an exception in writing.

2. Final Sale and Promotional Items

Items purchased on clearance, as special promotional bundles, or marked “Final Sale” are generally non-returnable and non-refundable, except where a return, refund, replacement, or other remedy is required by applicable law.

Any applicable final-sale restrictions will be disclosed before purchase.

3. Return Authorization (RMA Process)

Customers must contact returns@jamsy.co before returning any product.

Requests must include the order number, reason for the request, and clear supporting photographs where relevant.

JAMSY will review each request individually and determine eligibility in accordance with this policy and applicable law.

Do not send returns without written authorization. Unauthorized returns may be refused or returned to the sender at the sender’s expense where permitted by law. Customers should contact JAMSY for instructions before taking further action.

4. Return Shipping, Restocking Fees, and Return Address

If a return is approved, JAMSY will provide the designated return instructions in writing.

Return Address

All authorized customer returns must be sent to the specific return address provided in writing by JAMSY. Returns must not be sent to our fulfillment warehouse or any third-party logistics (3PL) provider unless JAMSY expressly instructs otherwise in writing.

Return Shipping Costs

Customers are responsible for return shipping costs for approved non-defective returns, except where otherwise required by law or agreed to in writing by JAMSY.

Original shipping charges are generally non-refundable for approved non-defective returns, except where otherwise required by law.

Restocking Fee

For approved non-defective returns, JAMSY may deduct a restocking fee of up to 15% of the eligible refund amount, provided the fee is disclosed before the return is finalized and is permitted by applicable law. Any applicable fee will be communicated to the customer in writing.

No restocking fee will be applied where prohibited by law.

5. Refunds

Approved refunds will be processed after the returned item has been received and inspected. Delivery of a returned item does not automatically guarantee refund approval.

If a refund is approved, it will generally be issued to the original payment method, less any eligible non-refundable shipping charges and applicable restocking fees, as permitted by law.

Processing times may vary depending on the customer’s financial institution or payment provider.

Nothing in this section limits any refund or other remedy required by applicable law.

6. Damaged, Defective, or Incorrect Orders

Customers should contact returns@jamsy.co as soon as reasonably possible after receiving a damaged, defective, or incorrect order.

Please include the order number, a description of the issue, and clear photographs of the item and shipping packaging where applicable.

JAMSY will review the report and provide an appropriate resolution in accordance with applicable law. Depending on the circumstances, a resolution may include a replacement, refund, or another appropriate remedy.

7. Undeliverable Packages

Packages returned by the carrier or fulfillment facility because of an incorrect or incomplete customer address, unsuccessful delivery attempts, or refusal of delivery will be reviewed individually.

Where permitted by law, additional shipping charges may apply if the customer requests reshipment. Any refund or other resolution will depend on the circumstances, the applicable shipping terms, and applicable law.

8. Contact Support

For return requests, damaged or incorrect orders, or questions about this policy, contact:

JAMSY Customer Support
Email: returns@jamsy.co

This policy does not limit any consumer rights, warranties, or remedies that cannot legally be excluded or restricted under applicable law.