JAMSY — Shipping Policy

Last updated: October 27, 2026

1. Order Processing

JAMSY processes orders during normal business days, excluding weekends and recognized holidays.

Order processing times may vary depending on product availability, order volume, holidays, payment verification, and fulfillment operations.

Orders are not considered shipped until they have been handed over to the shipping carrier. You will receive shipping confirmation and tracking information when available.

2. Shipping Methods and Rates

Available shipping methods, shipping charges, and estimated delivery times will be displayed at checkout when applicable.

Shipping costs are calculated based on the shipping method selected, the destination, the order, and other applicable factors.

Any delivery timeframe displayed at checkout is an estimate unless expressly stated otherwise. Actual delivery times may vary due to circumstances outside our reasonable control.

3. Tracking Information

When tracking information is available, it will be provided by email or through the order status page.

Tracking information may take time to become active after a shipping label is created or a package is handed to the carrier.

JAMSY is not responsible for delays in carrier tracking updates, but we will make reasonable efforts to assist with order-related inquiries.

4. Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping address, contact us as soon as possible at orders@jamsy.co.

We cannot guarantee that an address can be changed after an order has entered processing or has been shipped.

Additional shipping charges or other costs may apply if an order must be reshipped because of an incorrect or incomplete address, to the extent permitted by applicable law.

5. Shipping Delays

Delivery may be affected by carrier delays, severe weather, holidays, customs procedures where applicable, incorrect addresses, operational disruptions, or other circumstances outside our reasonable control.

If your order has not arrived within the estimated delivery window, contact us at shipping@jamsy.co with your order number and tracking information, if available.

We will review the situation and, where appropriate, work with the carrier or fulfillment provider to investigate.

Nothing in this policy waives any rights or remedies available to customers under applicable law.

6. Lost or Missing Packages

If tracking indicates that a package was delivered but you cannot locate it, check the delivery location, mailbox, household members, building management, or other appropriate locations before contacting us.

If your package appears to be lost or has not been delivered within a reasonable period after the estimated delivery date, contact shipping@jamsy.co.

Please provide your order number and any available tracking details so we can investigate.

Each case will be reviewed based on the available information, carrier records, and applicable law. Any replacement, refund, or other resolution will be handled in accordance with our policies and legal obligations.

7. Damaged or Incorrect Orders

If your order arrives damaged or you receive an incorrect item, contact returns@jamsy.co as soon as reasonably possible.

Please include your order number, a description of the issue, and clear photographs of the product, packaging, and shipping label when available.

We will review the information and determine an appropriate resolution in accordance with our Return and Refund Policy and applicable law.

Please retain the product and packaging while the matter is being reviewed.

8. Undeliverable or Refused Packages

Packages may be returned to the sender if an address is incomplete or incorrect, delivery attempts are unsuccessful, or a package is refused.

If a package is returned as undeliverable, JAMSY will review the circumstances and contact the customer when appropriate.

Additional shipping charges may apply for reshipment when permitted by law and disclosed or otherwise legally recoverable.

Any refund or reshipment will be handled in accordance with our Return and Refund Policy and applicable law.

9. International Shipping

International shipping availability, delivery estimates, and charges, if offered, will be displayed at checkout.

Customers may be responsible for applicable import duties, customs fees, taxes, or other charges imposed by the destination country, where permitted by law.

International orders may be subject to customs inspection or other delays outside JAMSY’s control.

10. Contact Information

For shipping questions, delivery concerns, or tracking assistance, contact:

JAMSY
Website: https://jamsy.co
Shipping inquiries: shipping@jamsy.co
Order inquiries: orders@jamsy.co
Damaged or incorrect orders: returns@jamsy.co
General inquiries: hello@jamsy.co

Please refer to our Return and Refund Policy for information about return eligibility, refunds, and return authorization.